General product questions
1. How do I wash the products?
Most of our products can be washed in the washing machine at 30 degrees on a gentle cycle, but you should avoid the dryer! You can find more details in the respective product description
2. Can I change the text of an imprint?
It all depends on what you want, changing a word is usually possible, but not changing the whole text. It is always best that you contact me briefly, then we can discuss it briefly
3. Do I get a volume discount if I buy multiple items? Volume discounts are already automatically stored by us for almost every product.
I received the product but the size doesn't fit me, can I return it?
We manufacture each product only after ordering, according to your wishes, so each product is unique and cannot be returned. Please use the attached size charts to determine the optimal size.
I have ordered a product, but there is a small defect, what do I do now?
We're sorry, mistakes can happen to us too. If something is wrong, please do not hesitate to contact us. We like to see how we can quickly resolve the situation for the good of all. Here is the contact form.
Can I track my shipment?
We ship every product with a tracking number so you can track it with DHL.
What are your delivery times?
After receiving your order, we need an average of 3-7 working days to ship your order, if you need the package by a certain date, please leave us a note and we will do our best to make this possible.
Do you also ship abroad?
Currently we have limited ourselves to shipping within Germany and the EU.